Major Mobile Updates

Real DSPs work on their feet, so this release includes a major mobile upgrade designed to better support how staff actually work. The improvements focus on two core areas: Service Records and eMAR.

The mobile app now follows a group-first workflow. Staff begin by selecting a group, then can quickly switch between Service Records and eMAR. This mirrors how staff think about their day and reduces time spent searching for the right context.

Service Records have been fully redesigned on mobile. The new layout is built for clarity, supporting multi-staff notes (more below), easier time tracking, and faster navigation to past dates.

eMAR has also been redesigned to live within each group instead of a single global list. Staff can quickly see which medications are due now within the last and next hour, which are upcoming, and which were missed in the last 24 hours. The medication administration flow now closely matches the web app experience. For a full walkthrough of these changes, see the video from Kibu’s Head of Product, Ben Langley.

The Kibu Mobile App is available for both iOS and Android.

Multi-Staff Notes

Previously, only one staff member could be assigned to a member within a group. This created limitations for programs with shifts, rotating staff, or compliance requirements that require each staff member to document independently.

This release introduces Multi-Staff Notes, which allows multiple staff members to be assigned and document separately.

• Each group now has an Enable multiple staff notes setting

• When enabled, multiple staff can be selected for a member using the plus (+) button in the Assigned Staff column

• Each staff member records and manages their own notes independently

If this feature sounds relevant for your organization, contact your Customer Success Manager to review setup options and permissions.

Life Plan Acknowledgements

Life Plan Acknowledgements give organizations a clear way to ensure staff review updated or expired Life Plans before moving forward with documentation. The feature is designed to support compliance without interrupting day-to-day workflows more than necessary.

Acknowledgement are configured by admins from the Global Settings page. Admins can choose to show staff a reminder or require an acknowledgement before a Service Record can be signed. Acknowledgements can automatically be re-required after a set number of days, and email notifications can be sent when an acknowledgement becomes outdated or manually requested.

Each member profile includes a full acknowledgement log that shows which staff members have reviewed and acknowledged the Life Plan and when. This provides a clear audit trail and makes it easy for organizations to track compliance over time:

If this feature is of interest, reach out to your Customer Success Manager to learn more about configuration options and availability.

Pharmacy Integrations

To make eMAR more robust for larger organizations, we introduced pharmacy integrations. Instead of staff manually entering scheduled medications and PRNs, prescriptions are automatically added through the integration and reviewed before becoming available for administration.

This release includes the foundational infrastructure needed to support direct pharmacy connections, with our first partner being NeighborhoodRX and the system designed to support many more pharmacies in the future.

All the Small Things

• Performance improvements when adding users

• Improved group behavior and permissions handling

• Removed default groups

• Updated Groups tab layout on user profile pages

• Organization settings tables now show group count per user

• Added the ability to export all Life Plan Goal data via Excel on the Life Plan’s “Explore” page

Bug Fixes

• Fixed error for admins not assigned to any groups

• Prevented creation of duplicate or out-of-scope groups

• Fixed LPG acknowledgements being incorrectly marked outdated

• Various mobile layout and navigation issues

• Multiple small fixes across service records, groups, and permissions